SHIPPING/RETURNS

 SHIPPING: 
•ALL ORDERS SHIP USPS MONDAY THROUGH FRIDAY FROM SAVANNAH, GEORGIA. PROCESSING TAKES 1-3 DAYS. •ORDERS PLACED AFTER 8:00AM ON FRIDAY WILL PROCESS THE FOLLOWING MONDAY. 
•LIBBIE SUMMERS IS NOT RESPONSIBLE FOR UPS, USPS OR FEDEX SHIPPING DELAYS. 
•PERSONALIZED ITEMS TAKE 5-7 DAYS TO PROCESS. 
WE DO NOT CURRENTLY SHIP OUTSIDE OF THE UNITED STATES OF AMERICA. 

RETURNS:
•IF YOU ARE NOT FULLY SATISFIED WITH YOUR ORDER, YOU HAVE UP TO 14 DAYS AFTER THE DATE OF DELIVERY TO RETURN THE PRODUCT AND RECEIVE A REFUND, PROVIDED THE PRODUCT WAS RETURNED IN THE SAME CONDITION AS IT WAS IN UPON YOUR RECEIPT. THIS MEANS, NOT SOILED, WASHED, ALTERED OR WORN (ASIDE FROM TRYING ON) AND THAT ANY LABELS OR TAGS ARE STILL INTACT. PLEASE KNOW THAT RETURNS  WITH SIGNS OF USE WILL BE REJECTED.

•YOU ARE RESPONSIBLE FOR THE SHIPPING COST OF RETURNING THE PRODUCT TO US.

•UPON RECEIPT OF THE RETURN PRODUCT, WE WILL FULLY INSPECT AND IF THE PRODUCT IS IN PERFECT CONDITION WE WILL ISSUE A REFUND USING THE SAME METHOD YOU USED TO MAKE THE PAYMENT. 

•TO RETURN: 
1. SEND AN EMAIL TO INFO@LIBBIESUMMERSLABEL.COM
WITH THE SUBJECT LINE "RETURN AND THE ORDER NUMBER" 

2. WE WILL RESPOND TO YOUR EMAIL. 

3. PACK PRODUCT WITH THE SAME CARE AS HOW YOU RECEIVED IT AND MAIL PACKAGE (INCLUDE PACKING SLIP AND REASON FOR RETURN)

TO:
LIBBIE SUMMERS
546 EAST HARRIS STREET
SAVANNAH, GA 31401 

 

•SHOULD YOU HAVE ANY QUESTIONS ABOUT THE RETURNS PROCESS PLEASE REACH OUT TO: 
INFO@LIBBIESUMMERSLABEL.COM  

 

•PLEASE NOTE THESE ARE HANDMADE ITEMS AND THERE IS LOVE THAT GOES INTO EACH PIECE.